Delete your Yabbr Omni account

This page explains how to ask Yabbr to delete your Yabbr Omni account (the app published by Yabbr Pty Ltd on the App Store and Google Play) and what happens to your data when we do.

How to request deletion

1. Email support@yabbr.com.au from the email address registered to your account, with the subject Delete my Yabbr Omni account.
2. We reply to confirm the request. If the account is the only administrator of a workspace, we will ask you to nominate another administrator or confirm the workspace should be closed too.
3. Deletion is completed within 30 days of confirmation and you receive a final email when it is done. You can also uninstall the app at any time; uninstalling alone does not delete the account.

What is deleted

• Your user profile: name, email address, phone number, avatar and sign-in credentials.
• Device registrations and push-notification tokens.
• Your personal settings and preferences.
• If you are the last member of a workspace and ask for it to be closed: the workspace, its contacts, conversations and campaigns.

What is kept, and for how long

• Messages and call records that belong to a workspace you were a member of stay with that workspace, because they are the workspace's business records; your name is removed from them where it is not required for the record to make sense.
• Records we are legally required to keep (for example billing and telecommunications records) are retained for the period required by Australian law, typically up to 7 years, then deleted.
• Backups are overwritten on a rolling 35-day cycle.

Full details are in the Yabbr Privacy Policy. Questions: support@yabbr.com.au.